Sr. Paralegal

United States, Remote

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Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed). 

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!


Zuora Legal is a world class team of smart, empathetic people, who apply their tremendous legal expertise and business acumen in collaborative and agile ways. We focus on Zuora’s most important legal issues, do the right thing, simplify complicated issues, and support, respect and enjoy each other. 

THE OPPORTUNITY (AKA: Why you want this role over any other out there) 

Are you a passionate, engaged in-house contract management professional with a passion for helping legal departments continually improve commercial contracting and related processes?  Do you have a project management grounding to see challenges through to completion?  Are you prepared to support corporate and public company efforts with your colleagues?  Are you excited to work with off-shore teams supporting Zuora Legal?  Come join us!  Zuora is seeking a Senior Paralegal to join our Legal Department.  The position will report to a Deputy General Counsel, Commercial, and will work closely and collaboratively with Zuora’s Deal Desk, Sales, Commercial Legal and Finance teams, as well as supporting the design and implementation of contract processes and procedures.  


  • Support Legal Department attorneys and identify, prioritize and help implement practical solutions to improve and make more efficient the Legal Department’s processes. 
  • Draft, review, and interpret SaaS agreements, order forms and related addenda
  • Assist commercial legal attorneys with complex contract negotiations
  • Help manage and continually improve interactions with off-shore service provider, working on play books and precision processes.
  • Development and maintain contract management repositories and legal operations databases 
  • Develop, maintain and mature contracts management processes and systems, as well as implement and enforce contract policies
  • Identify, evaluate and implement process efficiency improvements, and design and implement practical processes through cross-functional collaboration and engagement.
  • Respond to a broad range of questions from and provide direct support to business partners regarding Zuora’s commercial contracts and related processes and strategies
  • Participate in and champion Commercial Legal departmental initiatives that enhance the efficiency of commercial legal support, such as sales enablement and cross-functional training
  • Review and respond to RFP questionnaires and contract assignment requests


  • Highly ethical in all dealings.
  • Highly organized person who prioritizes and manages competing projects. 
  • A person who is empathetic and agile, who simplifies and comes up with practical solutions. 
  • BA/BS degree required
  • At least 6 years of prior contract management experience negotiating and drafting SaaS agreements in a software/start-up environment with a global company 
  • At least 3 years of prior project management experience in a legal department or law firm supporting, simplifying and improving legal processes 
  • At least 2 years of prior experience in a legal department or law firm supporting corporate, transactional, M&A, in-house public company matters
  • A highly detailed approach to the review and redlining of contract and order form terms and conditions and the ability to courteously and succinctly communicate contract management positions and policies to internal clients and cross-functional teams
  • Strong writing skills, with the ability to draft agreements, documents, policies, and emails clearly, concisely and professionally for dissemination across all levels of the organization
  • The ability to work independently and see tasks through to completion, while exercising appropriate discretion to seek guidance and support as needed
  • Must be able to work flexibly with changing priorities
  • Maintain a sense of humor and fun throughout
  • Applicants may be asked to undergo a proficiency assessment


Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) 

Apply now

Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!



Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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